For job seekers with a background in the hospitality industry, finding an opportunity online may be a hard task to undertake. The hospitality field is more than working the front desk of a hotel chain. So when deciding a career in this field you will have to think outside the box.
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Various assignments within hospitality may include online reservations, vacation planning, event planning, personal concierge services and more.
Here are 12 Virtual Jobs in the Hospitality Field that you can do.
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Online Reservations and Sales
As an Online Reservation or Sales Specialist, your leading role is to provide top-quality customer service and inform customers about current specials and opportunities while addressing queries and concerns about hotel and trip reservations.
It has now become commonplace for larger and well-known hotel chains to hire home-based reservation specialists and here are a few you can apply to.
Hilton hires Reservation Specialists to work from home booking preferred hotel reservations, while offering products and services that are targeted to each individual or family needs.
This well-known company hires Travel Counselors to handle incoming calls from American Express travel members who need assistance regarding their travel needs.
Wyndham occasionally hires for Remote Customer Service Reps. You will need to regularly check back with them for future opportunities.
Carlson Wagonlit Travel frequently hires Travel Experience Counselors to answer phone calls during the evenings and weekend hours. Your main goal is to deliver the best trip and offer great recommendations to the traveler.
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Active Network frequently hires seasonal online Reservation Agents. Your main role is to assist customers with campsite reservations, park reservations, and possibly assist with purchases of hunting and fishing licenses.
This well-known online travel company has a number of travel services under their umbrella such as Hotels.com, HomeAway, Trivago, Travelocity, and others.
Opportunities for remote customer service representatives, online reservation specialists and many other remote jobs are open in various locations around the world.
Work from Home Transportation Services
From making car rental arrangements to scheduling driver services, this is a job in the hospitality industry that will always have openings.
While working as a transportation specialist, your main responsibility is to connect customers with their ideal transportation – this can be in the form of car, boat, yacht rentals or personal drivers.
This is a well-known car rental company, headquartered in St Louis, Missouri.
Enterprise has more than 80,000 employees, providing quality service rental brands including Enterprise Rent a Car, Alamo Rent A Car, and National Car Rental.
They have a reputation for being a great place to work and are now ranked 15th on the Forbes Private Companies list.
Uber is a popular and fast-growing transportation company that hires not just drivers but also customer service reps, account managers and IT engineers who can work remotely from home.
You could end up working virtually for their everyday Uber ride service, Uber Eats delivery service or even their luxury car service called Lux.
Hertz is another popular rental car company. You can become a Customer Service Associate, or an Account Manager. You can choose to work from different locations or a hybrid mix of working or completely remote.
Vacation Planning and Travel Services
Sometimes it can become very stressful when planning a vacation. This is where a travel counselor or vacation planner come into play for those who want to work remotely and provide a much-needed service.
American Express frequently hires Travel Counselors to handle incoming calls from travel members to book them the best trip they can imagine.
Your main focus will be domestic and international destination travel, car and hotel travel arrangements and taking ownership of the journey from beginning to end.
Cruise.com hires Cruise Sales and Customer Service Specialists. This job involves more than sales and customer service. Your main role is to sell cruise packages, insurance, and other products to current and future customers.
Work is done through inbound and outbound calls, online chat and email support.
If you already have great customer service experience within the cruise industry then this will be the ideal work from home job for you to get paid to use the skills you have.
Concierge Services
If you are looking for more than an inbound Customer Service job and want more of a challenge, consider working in virtual concierge services.
This is an awesome area of employment that offers satisfaction to clients seeking your well-organized and professional service. From personal gift requests to specialized travel needs, your personal attitude will be rewarded in the thanks you receive.
This company connects customers with local businesses through booking appointments. Customers can schedule appointments, such as a hair cut or home cleaning, and a MyTime Concierge Contractor makes the connection for the client.
Once you join up to work with VIP Desk you will handle their inbound customer requests by phone, e-mail, and online chat. Your title will be “brand ambassadors” or “concierges.”
Brand ambassadors are mostly customer service reps and support the needs of the company’s corporate clients. Check regularly for remote job openings.
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If luxury hospitality is your thing and you know where the best and most luxurious vacation spots are around the world or locally you can arrange exceptional vacation experiences for clients. You can do this by working remotely for Inpirato.
They have a number of remote openings that cater to high-end travelers who pay for membership to this exclusive travel club.
Final Thoughts
Finding remote jobs within the hospitality industry is not that hard when you know how and where to look.
Now that hybrid and work from home ways of working has become more popular, companies have begun to offer more virtual job opportunities to create more flexibility and work-life balance for staff.
