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Content curation for communication teams: your guide for external audiences


We talk a lot about content curation and how it can help companies thrive in their industries. We often focus on helping marketers discover and curate the best content possible, as well as on enabling team leaders and executives to drive employee advocacy.

But those aren’t the only roles that can benefit from content curation.

If you’re part of a communications team for your company (including if you’re a one-person team, of course), you’ll love the power of content curation.

Because we know that your job is to keep an eye on dozens of processes at all times:

  • Developing your key company messages
  • Collaboration with your social media team
  • Creating press releases
  • Building and maintaining relationships with journalists and influencers
  • Arranging interviews and responding to media inquiries
  • Monitoring news about your company
  • Crisis preparation

The list goes on.

In this guide, we’ll show you how you can use content curation to build an easy-to-use foundation for all your corporate communications. You’ll be more efficient whenever you need to communicate with the outside world on anything related to your company.

Why content curation works for corporate communications

Many people still see content curation just as an act of sharing third-party content to social media.

While this is part of it (called social content curation), there are many more building blocks, steps, and levels of successfully curated content.

Thanks to these, you can build a content curation strategy in a similar way that marketers do and use it to hit your big-picture goals as a communications officer.

Here’s what’s included in successful content curation:

  • Selecting the content with highest quality and relevance. This means that even though the amount of content on the web is increasing, you have to look for the best content, instead of just adding to the noise.
  • Editing and adding your expertise. Adding insights to curated content helps you provide context for your audience and set the tone as the industry leader.
  • Sharing with the right audiences. Your curated content needs to reach the right people. This could be the general public, but it could be more specific, like a group of journalists, your customers, potential investors, and so on.

When you’re responsible for all of your company’s external communications, keeping track of all the company news, press coverage, interviews, and industry trends can seem overwhelming. Like there’s not enough hours in the day.

This is where powerful content curation practices come in. They help you develop a system—a central place—that works for you and streamlines your efforts to communicate the right messages to the right people.

Here’s an example of Saint-Gobain, one of Scoop.it’s customers, that built this central place for their external communications:

The below steps will show you what it takes to create that system for yourself with the help of Scoop.it.

How to discover the right stories

When it’s time to build a company update for your investors, industry trends for your customers, or a press release about a big company milestone, where do you go to collect this information?

Chances are, you spend some time on Google searching for news articles you’ve already read or for latest industry research papers.

On top of that, you want to be prepared for any potential communication crisis that your company might go through in the future. According to PwC’s Global Crisis Survey 2019, types of crises are diverse and they keep companies guessing. It’s becoming more challenging to keep an eye on everything going on.

This is where automated content discovery comes in. Thanks to features in Scoop.it Enterprise, you can track all the information sources you care about without visiting each of them individually.

You can also make sure every piece of content that mentions your company or your products ends up on your feed.

With Content Monitoring, you can create content feeds based on:

  • RSS feeds
  • Twitter user’s feed
  • Feed from a Twitter list
  • YouTube channel uploads

With Research Content, you can set up searches based on one or more terms at once (with modifiers like AND and OR), filter by recency, languages, content format, and even the domain.

 

By automating the mentions of your company in the media, you can stay prepared for any crisis that comes your way, with a safe space to store all the reports you may want to reference later.

How to turn stories into your communication tools

From here, you can add any piece of content into a relevant topic page, which can later serve you as a source for a newsletter, a company update, a press release, and more.

The secret sauce? Adding context to every piece of content you curate.

Here’s how it works in Scoop.it.

In my automated search for recent Scoop.it press mentions, this article came up. It introduces a report about the predictions for the content marketing software market.

After clicking Publish below the listed article, I selected the topic page called Press mentions where I want to add this, and I’ve added an insight that will be useful for another communications team member later on.

If this scoop was passed onto the marketing team, they could quickly grasp the value of this report to use in their own work, too.

When you get into the habit of adding regularly to your library of news articles, press coverage, industry reports, and more, you will complete your tasks faster and free up some time for more creative or demanding work.

How to deliver your stories to the right people

Once you’ve built your central hub for your company’s communication needs, the next step is to deliver the right pieces of content to the right people.

Within Scoop.it, there are three main ways to do that:

  • Web page embedding
  • Email newsletter
  • Social media

Embedding your Scoop.it topics to a web page works really well for curated galleries of industry news, educational reports, open job positions at your company, positive press mentions, and more.

By narrowing your Scoop.it topics and making them specific, you can dedicate each page on your website to a specific purpose by embedding a relevant topic. To match the look of your Scoop.it page to your website, you can use the Customization section and either tweak individual page elements or use one of many available templates.

You can also take web page embedding to the next level and use Scoop.it’s domain hosting feature. This will play in your favor when it comes to SEO and owning your traffic. And if you’re on WordPress, you can use Scoop.it’s WordPress integration.

If you have a list of emails for your external audiences, such as partners, investors, or journalists, you can build them into your Scoop.it recipient lists and turn your curated pieces of content into newsletters.

Want to have a better look into Scoop.it’s newsletter features? Check out this newsletter campaign guide.

Finally, if you work closely with your marketing colleagues, you can collaborate with them on scheduling your scoops to be published on multiple social channels, both from your company’s accounts and pages, as well as team members’ personal accounts when relevant.

Power up your company’s external communications

Now you know: curated content isn’t just a great tool for marketers to build awareness and brand authority. It’s also a powerful way to build a system for any external communication purposes and to centralize your efforts.

You’ll save time, hit communication goals more efficiently, and empower the rest of your company to follow suit and contribute to your efforts.

The result? Your current and potential partners, investors, influencers, and supporters will always get the right piece of information at the right time.

If you’re ready to take your corporate communications to the next level, get a demo of Scoop.it Enterprise and get started within minutes.

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Internet Businesses Tips

Engenius COO named 2022 Best and Brightest Under 35 honoree



Engenius COO named 2022 Best and Brightest Under 35 honoree



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What Does it Mean for Your Business?


In an era of the internet where it feels like everyone offers a “plug-and-play” website creation tool, it can be easy to overlook the importance of a web design strategy and the critical impact your website can have on the growth and health of your organization. Where once websites were one-page billboards that advertised a company’s existence, now users and consumers expect a website to be a functional, multi-layered tool that answers their questions and gets them where they need to go. But how, with everything else you’re juggling in your role, do you prioritize website strategy, understanding your user, and analyzing data to make informed suggestions? That’s where a website discovery comes in. 

What is a Website Discovery? 

Let’s get one thing out of the way: a Website Discovery is a “branded” Engenius term. When we use it, we’re referring to the process by which we help companies review their online presence, outline potential opportunities, and suggest web design strategies that help them see success with their users and achieve their business goals. It’s a deep dive, if you will, into your organization’s online health and well-being by a party that has expertise in that area. 

Why is a Website Discovery worth it?

One statement: creating a strategy to maximize your ROI. Your website is a 24/7 sales rep that showcases who you are to the audiences you’re hoping to reach. More than that, it can be an incredibly helpful tool that connects to an online employee portal, or your customer service chat, or a donation or payment processing platform, or any number of other resources. A Website Discovery accomplishes three main goals. 

First, a Website Discovery makes you ask the big questions about your organization’s past, present, and future.

In a thorough discovery, you’ll want to consider:

  • What is important to your business now? Growth? Maintaining current revenue? Adding a product or service? 
  • Do you want to appeal to new clients or grow the current spend and referral potential of current clients? 
  • Do you want to hire more staff or do you simply want to retain your existing personnel?
  • What matters most to your audience?
  • What’s your competitive advantage?

All of these questions, and more, inform the strategy behind your website. Your answers feed into the overarching question your agency or freelance partner should be asking: how your website can support and further your organizational goals. 

The second goal of a Website Discovery is to connect you with an outside person or group trained to help you see the big picture more clearly.

Let’s look at an example. If you’re planning an expensive trip to Europe, Asia, or some other exotic destination, you can do it yourself OR you can go work with a travel agency. While DIY has merit, a travel agent relies on connections, experience, and in-depth knowledge of where you’re going to formulate a plan that fits your unique goals. You might have a lovely trip to Italy that you planned…but are you sure you’ll know about the cutest bed & breakfast, best tour group, or local-legend restaurant? Probably not, but an expert might be able to point you in the right direction and tailor a trip specifically for your interests. Whether working with a travel agent or working with a web design freelancer or agency, having an outside group take a fresh look at your situation is a win. 

Third, a Website Discovery provides you with data-backed insights into your current website and your desired users.

The internet is FULL of data, but too much data can be overwhelming. A formal Website Discovery allows trained experts to do the hard work for you. Instead of sifting through mountains of numbers, insights, and projections to come up with a potentially murky conclusion, a discovery process lets trained experts pull the stats relevant to their field and present them back to you in a helpful, digestible way. Numbers tell a story, but not everyone has the time to write or read the book. Letting someone else do the digging may be one of the most rewarding things you could do for your information. 

What should I bring to the table for the Website Discovery process? 

You! Your organization is unique. Your goals and dreams, clients, and ideal users are unique. You should enter the Website Discovery process with a general idea of your goals and what’s important to you personally and your organization professionally. A good Website Discovery partner, like a good consultant, should ask the right questions to help you unpack your business and get to the heart of what’s important.  

What should I look for with a Website Discovery partner?

Honesty, good communication, and the desire to help your organization succeed. The point of a Website Discovery is to help you understand the potential of your website to be an irreplaceable tool for your business. In order to achieve that, however, you may need the support of a web design partner that has your best interests at heart. Read through reviews and case studies of anyone you’re considering, but beyond that, ask them a few hard questions and see how they respond. A good partner should be able to tell you when they are a good fit…and when they aren’t. 

Pro-tip: ask them the last time they turned away a lead that wasn’t a good fit. How they handled that situation might give you a good idea as to what they value in a client relationship!

A Website Discovery is a fantastic way to gain a deeper understanding of the web design world, your business objectives online, and the best, most strategic way to achieve those objectives. It’s also a great opportunity to gain industry insight from people who know their stuff and want to help your organization succeed. In the end, we all want a better internet experience, and good websites and smart digital marketing are a part of that bigger picture. 



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